Privacy Policy

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Dwinguler Balkans - Privacy Policy

Effective Date: July 24, 2026

Welcome to Dwinguler Balkans, operated by VELITERA Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Company Information

VELITERA Ltd.
56 Vitosha Blvd. 1st Floor, Office 1, 1463 Sofia, Bulgaria
Email: contact@veliteraltd.com
Website: https://dwingulerbalkans.com

2. Information We Collect

Personal data: name, email, phone, billing/shipping address, order details, payment information (processed securely by our payment providers).

Technical data: IP address, browser/device/OS information, website usage statistics, cookies.

3. How We Use Your Information

We use your data to process orders, provide customer support, respond to inquiries, improve our website, prevent fraud, comply with legal obligations, and—with your consent—send promotional communications.

4. Legal Basis (GDPR)

We process data based on contract performance, legal obligations, legitimate business interests, or your consent.

5. Sharing Your Information

We never sell your personal data. It may be shared with trusted providers (payment, shipping/logistics, hosting, analytics) or government authorities when legally required. All partners must handle data securely and lawfully.

6. Cookies

Our site uses cookies to improve functionality, remember preferences, analyze traffic, and support marketing. You can disable cookies in your browser settings.

7. Data Security & Retention

We apply reasonable technical and organizational safeguards, though no method of transmission is 100% secure. Data is kept only as long as needed to fulfill orders, meet legal/tax obligations, and resolve disputes.

8. Your Rights (GDPR)

You may access, correct, delete, or restrict processing of your data, object to processing, request portability, withdraw consent, or file a complaint with your local data protection authority.

9. Third-Party Services

We use services such as Google Analytics, Google Merchant Center, payment providers, and shipping partners, each governed by their own privacy policies.

10. Children's Privacy

Our site is intended for adults purchasing products for children. We do not knowingly collect data from children under 16.

11. Policy Changes

Updates will be posted on this page with a revised 'Last Updated' date.

12. Contact Us

VELITERA Ltd.
56 Vitosha Blvd. 1st Floor, Office 1, 1463 Sofia, Bulgaria
Email: contact@veliteraltd.com